Song Store Information - Request assistance here

We want you to enjoy your music. If you are having any problems, please use this form to contact us. We try to respond to all requests within 24 hours. Sometimes that doesn't happen on weekends or holidays. You may also use this form just to send a note to Dr. Jean.

We need an accurate email address or we cannot respond to you. Please double-check your typing after entering your email address. If you don't receive an email from us almost instantly after you send this form, you probably didn't enter a correct, active email address. About once a week we receive a form with a "bad" email address.

If you are in search of lyrics for an album, click here.


Email:     Please double-check. We cannot respond without a correct email address.

Alternate Email:     If you are using a school email address, please provide an alternate email address. Some email systems discard messages containing links.

Order Number: Also called the Transaction ID. You will find it on your PayPal receipt. This is not required, but will certainly help us to respond more quickly. We will generate a new link or set of links, but we cannot do that without your PayPal order number. If you no longer have your receipt, we will use your email address to retrieve the order number. It must be the email address you used when you ordered.

Date of Purchase:

Date and Alternate Date(s) for Workshop:

Estimated Number of Participants:

Name Used on Order:

Computer Type (Mac, Windows, iPad?):

If you are using an iPad or iPhone, or you see Error 104, please click here.

Having trouble finding a download book, lyrics or movements? Try searching for the song title with the Search Dr. Jean's Site button at the bottom center of the home page.

Your reason for writing:

Did not receive email with links - Have you looked in your Spam folder? Please let us know that you looked there using the comment box below.
Time expired. I waited too long and need new links
Links did not work. Did you see any messages? Please tell us what happened in the box below.
Purchased via PayPal - This information will help us look up your order
Used a Purchase Order - This information will help us look up your order
Schedule Dr. Jean to do a workshop. Please provide date or dates, number of participants expected and any other information you think will help.
W-9 tax form from Dr. Jean and Friends, LLC

Please add any other info that might help us to help you. Any note that you wish to write to Dr. Jean can go here as well.

Some folks use a different email address with PayPal or order under a different name. If you did that, let us know. It helps us to look up your order. Please include any comments that would help us in responding to your request such as the date of purchase or the name of your school and district.



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